A Chat With Gateway Customer Support

Otto_GWPR023 joined the incident.

Otto_GWPR023 says:
Welcome to Gateway Remote Assistance. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.

Mark Brailsford says:
OK

Otto_GWPR023 says:
Hello Mark

Otto_GWPR023 says:
How are you today?

Mark Brailsford says:
fine

Otto_GWPR023 says:
Your system is a Gateway 7422GX Notebook with Serial Number: N3051F1039470 right?




Mark Brailsford says:
yes

Mark Brailsford says:
here's the issue: I purchased an additional battery and power supply for my laptop that I purchased at Best Buy. The battery fits but the power supply does not

Otto_GWPR023 says:
Okay, Mark, how may I help you?

Otto_GWPR023 says:
Okay, and then,,

Mark Brailsford says:
I was sent replacements that were the exact same as the first set

Mark Brailsford says:
The power supply I need's model number is 0220A1890

Mark Brailsford says:
it's output is 18.5 V, not 19V like I was sent.

Mark Brailsford says:
I now have two extra batteries and two extra (incorrect) power supplies

Mark Brailsford says:
I want the correct power supply

Mark Brailsford says:
They also charged me an extra $40+ for the second shipment

Mark Brailsford says:
I want to return one battery and two incorrect power supplies and get back one correct power supply

Mark Brailsford says:
can you help with this?

Otto_GWPR023 says:
Mark, where did you purchase the battery and the power supply?

Mark Brailsford says:
From gateway.com

Otto_GWPR023 says:
Okay Mark. please hold and I will check for your options.

Mark Brailsford says:
thanks

Mark Brailsford says:
While you are at it my display has recently begun to flicker as if it was having power issues.

Otto_GWPR023 says:
Mark, is this the power supply of your system?

Otto_GWPR023 says:
http://accessories.gateway.com/AccessoryStore/PC+Accessories_316441/Notebook+Accessories_316800/Power+Adapters_316801/1533244_ProdDetail

Mark Brailsford says:
yes

Mark Brailsford says:
no

Otto_GWPR023 says:
Your system can be powered up by 90 watts and a 120 watt power adapter.

Mark Brailsford says:
the plug does not fit. My computer does not accept the M520 power supply plug.

Mark Brailsford says:
my girlfriend has that system and the new PS fits hers, but not mine.

Mark Brailsford says:
I'm extremely frustrated.

Otto_GWPR023 says:
Mark, can you check on the link if this is the power cord that you have right now.

http://support.gateway.com/s/Mobile/Gateway/M320/8008707/8008707mv.shtml

Mark Brailsford says:
No. Mine has three wires

Mark Brailsford says:
I'm getting the feeling like you guys dumped a design you did not want in the retail channel

Mark Brailsford says:
Was I a chump?

Otto_GWPR023 says:
Mark I am really sorry for the inconvenience, I will be sending you a link where in you can purchase gateway accessories if they are not available at gateway.com. www.mundocorp.com

Mark Brailsford says:
This is ridiculous.

Otto_GWPR023 says:
I could relate to how inconvenient situations like this can be and I know how you must feel. However, the power adapter for your system is not available at gateway.com that is why I suggested to try another site where in you can purchase gateway accessories.

Mark Brailsford says:
Which wattage do I need? 90 or 120?

Otto_GWPR023 says:
90wattage

Otto_GWPR023 says:
that is the one that came with the system.

Mark Brailsford says:
OK.

Mark Brailsford says:
yes it is

Mark Brailsford says:
Mine has a Gateway label on it.

Mark Brailsford says:
Now I need an RMA for 1 battery and two power supplies.

Otto_GWPR023 says:
Mark about the return of the item, you will need to contact our email customer service to process it, we cannot process a perm return here on chat, Here is the direct link where you can contact our customer service.

Otto_GWPR023 says:
Your inquiries would best be addressed by one of our Customer Service representatives at this time. Please use the following site to contact Gateway Customer Service. Thank you.
http://support.gateway.com/support/contact/email_cs.shtml

Mark Brailsford says:
When I tried to login there it rejected my serial number. What do I do?

Mark Brailsford says:
Is there a phone number I can call?

Mark Brailsford says:
BTW the phone number on the back of my computer is disconnected.